Limits from registration
A Gross Deposit Limit applies to every account from registration. If you do not choose your own limit at that point, a daily Net Deposit Limit called the Daily Handbrake is applied.
Net deposit limits
Set daily, weekly or monthly limits measured as deposits minus withdrawals. Daily periods reset at midnight, weekly periods run from Monday to Sunday, and monthly periods cover the first through last day of the month.
Changing a limit
Stricter limits take effect immediately. Increasing or removing a limit requires a 24-hour cooling-off period followed by your confirmation of the change.
Reality checks and time out
Reality checks show reminders of time spent playing, with an adjustable frequency that cannot be switched off entirely. During a time out, you can log in but cannot deposit or play, and the selected break cannot end early. Longer customised breaks can be arranged through the Player Protection Team.
Self-exclusion
Exclude yourself for at least six months, with the period extendable indefinitely and no reversal during the agreed exclusion. Your account closes temporarily, bonuses are forfeited and a withdrawal of the remaining balance is triggered, subject to any applicable withholding rights. After the period ends, reactivation requires a phone interview with support followed by a separate 24-hour cooling-off period.
Gamstop
Use Gamstop, the national online self-exclusion scheme for the United Kingdom, with full integration across your online account. Available exclusion periods are six months, one year or five years.
Playing behaviour and financial checks
View your recent play in the Safety Centre and use its self-assessment to compare your perception with your recorded activity. External credit and financial checks may lead to limits or account closure when a risk of gambling-related harm is identified. The Player Protection Team may add an extra loss limit displayed as a Net Deposit Safeguard.
Bets and contact during exclusion
Bets outstanding when self-exclusion starts settle normally, with resulting winnings payable subject to any rights to void or withhold them. No further deposits or bets are accepted during exclusion, and marketing stops within 48 hours of setting it. Your account does not reopen automatically at the end of the chosen period.
Permanent exclusion
You can also request permanent exclusion or account deletion through Customer Support. Operator-imposed limits cannot be removed by you, even where other personal limit settings are adjustable.
GamProtect and additional restrictions
Through participation in GamProtect, identification as being at high risk of gambling-related harm leads to exclusion from participating operators’ products and services. If you are under 25, certain games may have reduced stake limits or restricted features. Gambling while under the influence of alcohol or illegal substances is prohibited.